Terms and Conditions of Engagement

These terms of engagement (“the terms”) apply in respect of all work carried out by us for you, except when otherwise agreed between us in writing.  We are entitled to change these terms from time to time, in which case we will send you the amended terms.

1.  Services

The services we are to provide are outlined in our engagement letter or, as subsequently agreed and set out in any replacement or supplementary engagement letter or other communication (“the services”).

The services may include our advice and recommendations to you, but it is understood and agreed that the implementation of such advice and recommendations is your decision.

We will act in your best interests to carry out your instructions.

We will report to you in accordance with any terms in the engagement letter.

By instructing us, you accept liability to pay our legal costs and all disbursements incurred in respect of such instructions.

2.  How does BlackmanSpargo charge?

Our fees are charged according to the Law Society’s guidelines.  In fixing the fee, we take account of such matters as:
  • The time and labour expended
  • The skill, specialised knowledge and responsibility required to perform the services properly
  • The importance of the matter to you and the results achieved
  • The urgency and circumstances in which the matter is undertaken and any time limitations imposed, including those imposed by you
  • The degree of risk assumed by the lawyer in undertaking the services, including the amount or value of any property
  • The complexity of the matter and the difficulty or novelty of the questions involved
  • The experience, reputation, and ability of the lawyer
  • The possibility that the acceptance of the particular retainer will preclude engagement of the lawyer by other clients
  • Whether the fee is fixed or conditional (whether in litigation or otherwise)
  • Any quote or estimate of fees given by the lawyer
  • Any fee agreement (including a conditional fee agreement) entered into between you and the lawyer
  • The reasonable costs of running a practice
  • The fee customarily charged in the market and locality for similar legal services

3.  Fees

The fees we will charge and the manner in which they are set, will be shown in our engagement letter.

Where our fees are calculated on an hourly basis, the hourly rates of the people we expect to undertake the work reflect the different levels of experience and specialisation.  Time spent is recorded in six-minute units.

All fees charged will be based on the Law Society’s requirement that all professional fees shall be fair and reasonable for both you and us.

In providing services, we may incur disbursements or have to make payments to third parties on your behalf.  These will be included in our invoice to you when the expense is incurred.  We may require an advance payment for the disbursements or expenses which we will be incurring on your behalf.

Although you may expect to be reimbursed by a third party for our fees and expenses, and although our invoices may at your request or with your approval be directed to a third party, you remain responsible for payment to us in accordance with these terms if the third party fails to pay us.

GST (if any) is payable by you on our fees and charges.

4.  When will you be billed?

We may send interim invoices to you regularly during the transaction to ensure that work is paid for as various steps are completed.  You are then kept informed on the ongoing costs incurred.

We may bill you on a monthly basis.

Otherwise, invoices will be sent on completion of the matter, or termination of our engagement.  We may also send you an invoice when we incur a significant expense.

5.  What about cash payments the client has to make?

If we instruct any other person (including counsel or another practitioner), we reserve the right to require payment of that person’s estimated costs into our trust account beforehand.  We may require you to enter into a payment arrangement directly with that person.

6.  When do you have to pay?

Invoices are payable on the 20th of the month following the date of the invoice.  Interest at 18% per annum, calculated monthly, will be charged on all overdue accounts.  All costs incurred in the recovery of any overdue account are payable by you.

You authorise us to deduct all fees and expenses from any money we may be holding or receive for you (for example from the sale of your house) unless alternative arrangements are made in advance.

7.  What if you can’t pay on time?

If you anticipate difficulty in the payment of any invoice, you must contact us immediately on receipt of the invoice and discuss arrangements for payment.

Failure to pay invoices on time may, at our discretion, lead to suspension of the services or termination of the engagement.  All reasonable fees up to suspension or termination shall be and remain payable, notwithstanding the suspension or termination.

8.  Lien

Where we have not been paid for work completed, we have the right to retain original documents and your file until such time as all outstanding fees, disbursements and other expenses have been paid.  We reserve the right to retain any such documents and files, even if the monies are due for services unrelated to those documents or file.

9.  Retention of files and documents

The work papers produced by us in the course of providing services are our property and we are entitled to retain work papers and copies of any documents created in the course of performing services.

You authorise us (without further reference to you) to destroy all files and documents for this matter (other than any documents that we hold in safe custody for you) 7 years after our engagement ends, or earlier if we have converted those files and documents to an electronic format.

10.  Terms & termination

We may terminate our retainer at any time.

We may terminate our retainer in any of the circumstances set out in the Law Society’s Rules of Conduct and Client care for Lawyers. If our retainer is terminated, you must pay us all fees due up to the date of termination and all expenses incurred up to that date.

Any of the terms and conditions of the engagement letter or the terms that are intended to apply after completion of the services will continue to apply following termination.

11.  Confidentiality

We will hold in confidence all information concerning you or your affairs that we acquire during the course of acting for you.  We will not disclose any of this information to any other person except:
  • to the extent necessary or desirable to enable us to carry out your instructions; or
  • as expressly or impliedly agreed by you; or
  • as necessary to protect our interests in respect of any complaint or dispute; or
  • to the extent required or permitted by law.

Confidential information concerning you will as far as practicable be made available only to those within our firm who are providing legal services for you.

We will not disclose to you confidential information which we have in relation to any other client.

We may disclose your name and address to third parties such as credit agencies to perform a credit reference or to undertake credit management or collection processes if it is reasonable to do so.

12.  Indemnity

In the event we become involved in any claim (including actual or threatened litigation of any form) in relation to the services, we will immediately notify you. You agree, to the extent permitted by law, to indemnify BlackmanSpargo, its directors and employees in all respects including its reasonable costs and expenses involved in defending any such actual or threatened litigation.  Where legal counsel is retained for these purposes, those costs, will be met by you.  We will use our best endeavours to agree the quantum of any such costs, recognising the need to respond to such litigation on a prompt and reasonable basis.  You agree to meet our reasonable costs and expenses incurred in relation to any inquiry or proceeding initiated by any person.

 13.  Restrictions

Unless we have agreed in writing, no advice or information provided to you is to be made available, directly or indirectly to any third party, or be used or relied upon by any third party.  We will have no liability to any such third party.  You indemnify us against any claim arising from a third party’s release of such advice or information.

 14.  Email

While we use standard virus-checking software, we accept no responsibility for viruses or anything similar in emails or attachments which come from us.  We also do not accept responsibility for changes to, or interception of, emails or attachments after they leave our information systems.

 15.  No assignment & duty of care

You may not assign the benefit of the services to any third party without our written consent. For the avoidance of doubt, the sole beneficiary of the services under this contract is you. No other party is intended to take a benefit under the Contract and Commercial Law Act 2017.

Our duty of care is to you and not to any other person.  We owe no liability to any other person, including for example any directors, shareholders, associated companies, employees or family members unless we expressly agree in writing.  We do not accept any responsibility or liability whatsoever to any third parties who may be affected by our performance of the Services or who may rely on any advice we give, except as expressly agreed by us in writing.

Our advice is not to be referred to in connection with any prospectus, financial statement, or public document without our written consent.

Our advice is opinion only, based on the facts known to us and on our professional judgement, and is subject to any changes in the law after the date on which the advice is given.  We are not liable for errors in, or omissions from, any information provided by third parties.

Our advice relates only to each particular matter in respect of which you engage us.  Once that matter is at an end, we will not owe you any duty or liability in respect of any related or other matters unless you specifically engage us in respect of those related or other matters.

Unless otherwise agreed, we may communicate with you and with others by electronic means.  We cannot guarantee that these communications will not be lost or affected for some reason beyond our reasonable control, and we will not be liable for any damage or loss caused thereby.

 16.  Guarantee

On occasions, instructions may be taken from companies or other corporate bodies and/or family trusts and/or third party individuals at your request. In such instances, these terms will apply to the receipt of such instructions and the person or persons from whom we receive instructions unconditionally guarantees to us the performance of all obligations expressed or implied in these terms.

 17.  Investment

From time to time, we may receive various funds on your behalf and we may, depending on the quantum of the funds and the time they are to be held, deposit the funds to your credit in an interest-bearing deposit account within our trust account.  All interest accrued, minus usual Resident Withholding Tax and our handling commission, at a rate of 5% of gross interest accrued, will be for your credit.  We will, at such time as all funds are released to you, provide a statement identifying the sum of all interest received and any deductions made.

 18.  Privacy & information

You authorise us to collect, retain and use information about you for the purposes of carrying out legal services for you, maintaining client records, credit records and credit control and providing information on services available to you.

You further authorise any other person to provide us with such information as we may require to carry out legal services for you.

When information can be readily retrieved, you may obtain access to and request correction of that information.

We will provide you, on request, copies or originals (at our option) of all documents to which you are entitled under the Privacy Act 2020 or any other law.  We may charge you our reasonable costs for doing this.  Unless otherwise required pursuant to the engagement, we will have no responsibility to independently verify the accuracy of any information and documents provided by you or any third party.

We will not be liable for any loss or damage arising from any inaccuracy, incompleteness, or any defect in any information or documents supplied by you.

You may agree, that we may provide you from time to time, with other information that may be relevant to you, such as newsletters.  At any time you may request that this not be sent to you.

19.  What customer checks will be done?

We are required to comply with all laws binding on us in all applicable jurisdictions, including:
  • the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act); and
  • the United States Foreign Account Tax Compliance Act, the intergovernmental agreement between the United States and New Zealand relating to it, and relevant provisions of the Tax Administration Act 1994 (together, FATCA).

We will perform customer due diligence and account monitoring, keep records, and report any unusual or suspicious transactions where required by the AML/CFT Act, FATCA, or any other law.

We may also be required to assist any bank or other entity with whom we transact as your agent, or with whom we deposit money on trust for you, to comply with that entity’s legal obligations in any jurisdiction.

We will periodically advise you what information and documents are required for these purposes. These purposes may relate to you, any other relevant person (e.g. any beneficial owner), the source of funds/wealth, the transaction, the ownership structure, tax identification details, and any other relevant matter.  Please provide the information and documents requested promptly.  We may retain the information and documents, provide them to a bank or other entity (where applicable) to deal with in accordance with their terms, and disclose them to any law enforcement or regulatory agency or court as required by law.

We may:
  • suspend, terminate, or refuse to enter into a business relationship;
  • delay, block, or refuse to process a transaction (including by refusing to handle and deposit money on trust for you); and
  • report a transaction,

without notice to you if:
  • the required information or documents are not provided; or
  • it is suspected that the business relationship or transaction is unusual, may breach any applicable law, or may otherwise relate to conduct that is illegal or unlawful in any country.

20.  General

These terms apply to any current engagement and also to any future engagement, whether or not we send you another copy of them.

We are entitled to change these terms from time to time, in which case we will send you amended terms.

21.  Copyright

We own copyright in all documents or work we create in the course of performing the Services but grant you a non-exclusive licence to use and copy the documents as you see fit for your own personal or commercial use. However, you may not permit any third party to copy, adapt or use the documents without our written permission.


Rules of Conduct & Client Care for Lawyers for the New Zealand Law Society (“Law Society”)

1. Professional Indemnity Insurance

We hold Professional Indemnity Insurance that meets or exceeds the minimum standards specified by the Law Society. We will provide you with particulars of the minimum standards upon request.

Our liability to you, whether in contract, tort or otherwise, is limited to any amount actually paid by the insurer under our Professional Indemnity Insurance policy.

2. Lawyers’ Fidelity Fund

The Law Society maintains the Lawyers’ Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers.  The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is $100,000.  Except in certain circumstances specified in the Lawyers & Conveyancers Act 2006, the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.

3. Complaints

We maintain a procedure for handling complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.

If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has overall responsibility for your work.

If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to the Practice Manager by:
  • Letter: Practice Manager, BlackmanSpargo, PO Box 6206, Rotorua 3043;
  • Email sheree@rurallaw.co.nz; or
  • Telephone: (07) 343 9706.

The Law Society also maintains a complaints service and you are able to make a complaint to that service.  To do so contact:

New Zealand Law Society
PO Box 5041
Lambton Quay
Wellington  6145

Ph: 0800 261 801
Fax: 04 473 7909


4. Persons Responsible for the Work

The name and status of the person who will have the general carriage of, or overall responsibility for the services we provide for you, are set out in our letter of engagement.

5. Client Care and Service

The Law Society client care and service information is set out below.

Whatever legal services your lawyer is providing, he or she must:
  • Act competently, in a timely way, and in accordance with instructions received and arrangements made.
  • Protect and promote your interests and act for you free from compromising influences or loyalties.
  • Discuss your objectives with you and how they should best be achieved.
  • Provide you with information about the work to be done, who will do it, and the way the services will be provided.
  • Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
  • Give you clear information and advice.
  • Protect your privacy and ensure appropriate confidentiality.
  • Treat you fairly, respectfully and without discrimination.
  • Keep you informed about the work being done and advise you when it is completed.
  • Let you know how to make a complaint and deal with any complaint promptly and fairly.
  • The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers.  Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.

If you have any questions, please visit the Law Society website or call 0800 261 801.

6. Limitations on Extent of our Obligations or Liability

Any limitations on the extent of our obligations to you, or any limitation or exclusion of liability, are set out in our letter of engagement.

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